Although Avast is a very good free antivirus software, it is not bug-free. And sometimes these bugs can be troublesome. It is another such example, in which after updating Avast when you restart your computer and try to launch Avast, you may receive this error on the restart which displays ‘UI failed to load.’ The message ‘AV Service is not responding’ also appears on the screen and the error dialog offers ‘Exit’ and ‘Restart-Service’ buttons with no other options to choose.
Why does this glitch happen?
The developers of Avast have addressed the issue in an article on its website. They have confirmed that an incorrect Windows Services configuration can cause Avast Antivirus to trigger this error. In this article, we will discuss how to fix the issue in the simplest possible way.
First of all, try exiting or restarting the Antivirus service to see if the problem has been fixed. If not, follow these steps as mentioned below so that you can fix this error and AvastUI opens without any issue.
- Open the Run dialog, and type services.msc. Now, press enter
- Nest, in the Services Console, search and find ‘Remote Desktop Services.’
- Now, double click and set its “Startup Type” to ‘Automatic.’ All you need to do now is ensure that service is running, click ‘Start.’
- Lastly, restart your computer and launch Avast. If all the above steps have been done correctly, its GUI should load without showing the error and hence you can continue with your work.
If the issue persists, you can uninstall and reinstall Avast to check if the issue has been resolved or not.
To uninstall Avast, follow the steps:
-
- Open Control Panel, go to Programs, and click on Programs and Features.
- Now, select Avast Free Antivirus and click Uninstall
- All you need to do is follow the instructions on your screen and restart your computer when prompted.
- Download and install Avast again from the official software to check if the issue has been resolved or not.
You can also try the repair method if the above methods don’t work.
- First of all, visit the Control Panel, go to Settings, click on Programs and go to Programs and Features
- Now, select Avast, click the ‘Uninstall/Change’ button, and choose ‘Repair’
However, there are several steps you can take to resolve the issue and get Avast running smoothly again. In this article, we’ll walk you through the process of troubleshooting the “Avast UI failed to load” error.
Step 1: Restart your computer
The first step in troubleshooting the “Avast UI failed to load” error is to simply restart your computer. This may seem like a simple solution, but it can often resolve the issue. Sometimes, a glitch or temporary issue can prevent the Avast service from starting properly, and restarting your computer can clear this up. After restarting your computer, try opening Avast again to see if the error has been resolved.
Step 2: Check the status of the Avast service
If restarting your computer doesn’t resolve the issue, the next step is to check the status of the Avast service. To do this, follow these steps:
- Press the Windows key + R on your keyboard to open the Run dialog box.
- Type “services.msc” into the dialog box and press Enter.
- Scroll down the list of services until you find “Avast Antivirus.” Check the “Status” column to see if the service is running. If the status is “Stopped,” right-click on the service and select “Start.”
If the Avast service was stopped, starting it should resolve the “Avast UI failed to load” error. However, if the service is already running, you may need to try other troubleshooting steps.
Step 3: Repair Avast
If restarting your computer and checking the Avast service status didn’t resolve the issue, the next step is to repair Avast. To do this, follow these steps:
- Open the Control Panel on your computer.
- Select “Programs and Features.”
- Find Avast in the list of programs and right-click on it. Select “Change.”
- In the Avast setup window, select “Repair” and click “Next.”
- Follow the prompts to complete the repair process.
After repairing Avast, try opening the software again to see if the error has been resolved.
Step 4: Uninstall and reinstall Avast
If repairing Avast didn’t resolve the issue, the next step is to uninstall and reinstall the software. To do this, follow these steps:
- Open the Control Panel on your computer.
- Select “Programs and Features.”
- Find Avast in the list of programs and right-click on it. Select “Uninstall.”
- Follow the prompts to uninstall Avast from your computer.
- Download the latest version of Avast from the official website.
- Install Avast using the downloaded installer file.
After reinstalling Avast, try opening the software again to see if the error has been resolved.
Avast will make the necessary changes. All you need to do is restart your computer and you are good to go.
Comments are closed, but trackbacks and pingbacks are open.