How would your customer feel when you deliver their favorite lip-smacking directly to their doorsteps? It would definitely be a wonderful experience for them. A Lot of things have changed due to COVID-19, so does food delivery. A study by Statista suggests that the demand for food delivery apps has increased amid lockdown. On-Demand Food Delivery is becoming a lucrative option for startups. Many new players are eager to take a plunge into the On-demand food delivery sector due to its large customer base. On-demand delivery application is like having a genie in your pocket. As the genie fulfills all the wishes of its master, on-demand food apps can fulfill your wish to make good profit and create a strong customer base.
COVID-19 has drastically changed the market trends and created a slump in demand for the Food Delivery Startups. But gradually Food Startups has started getting their grip on the market again thanks to on-demand food apps.
Today, we will discuss the features of on-demand apps and how it will benefit your business in the times of the COVID-19 pandemic. Let’s start with its features first,
Salient Features of On-Demand Food Apps
The On-demand food delivery business consists of three parties: Customer, Driver and Admin. One needs to create different apps for the above-mentioned parties as their needs are different.
- Customer App
The customer app is the first point of contact with your food delivery startup. This app needs to be User Friendly and easy for accessing its various features.
- Driver App
A driver bridges the gap between The Food Startup and the customer. That’s why it is necessary to create an app for easy pick and drop of orders for drivers.
- Admin Panel
Owners can easily control and manage food orders with the help of the Admin Panel. This functionality lessens the burden of the owner.
Customers can choose their favorite food from the vast catalog of the hotels. Parameters like search by Name, Location, Price, Ratings, Feedbacks of the Restaurants selected by them. They should be able to compare the orders.
- Real-Time Tracking
Customers can track their orders as and when they need via GPS tracker or any in-app tracking facility. All the information on dispatch, food preparation and final delivery needs to be available at the fingertips of the user.
- Multiple Payment Options
Safe and hassle-free payments are a top-notch priority while developing an app. On-demand food delivery offers hassle-free payment by multiple payment options like Google Pay, Paytm, Phonepe, or payment by the debit card or credit card.
- Referrals and Offers
Every customer wants to save his money, that’s why referrals and offers are the much-needed features of any on-demand delivery app. It will attract more customers and create a long term customer base.
- Order History
Users can check out their order history at any time and also repeat the same order again. They can even remove or add orders in their cart. They can also customize their orders too.
- Schedule Order
Users can schedule the orders as per their choice and convenience. They can order their food directly from their workplace and get their tasty food for dinner when they reach home.
Accessibility Features for Drivers
- Driver Information
Compulsory Registration of the driver is a necessary thing. The app dashboard contains the information like name, age, ratings and Id of the Driver. Drivers can easily sign up with their user id and password or via their social media domains.
- View Earnings
Drivers can keep the records of their earnings, bonus, or the tip they have got. If the driver had done a COD transaction, the information of notes collected by him needs to be entered in the app.
- Authentication Feature
Security is the need for a startup. This feature assures the security of both driver and the user as they have to authenticate via an OTP or any other similar procedure.
- Manage Delivery
The driver can manage the routes of his On-demand delivery if the route has been closed or diverted. They can easily Reject or Accept the deliveries and are able to access the delivery history at any time.
- Push Notifications
You can also check the status of delivery like food delivered, not delivered or it is on the way. The cancellation of delivery needs to be updated through the app. Both the owner and customer will be able to get all the updates.
Business Oriented features of Admin Panel
- Order Management
The owner can easily manage the orders and keep track of completed orders or due orders through the dashboard. The on-call orders can be also tracked by the dashboard. The dashboard also contains a section of customer complaints or driver complaints.
- Manage Order
The owner can sort orders in ascending or descending order. Faster order processing can be easily done through this feature. Users can also design the flow of daily orders.
- Real-time tracking
The Admin Panel can ease the management of On-Demand Food Delivery by keeping a track record of all the deliveries.
- Business Analytics
Business Analysis of Food Delivery Startup can be easily done with speed and accuracy which will improve the performance of On Demand Food Delivery solution at various platforms. This analysis will make market research easy and effective.
- Efficient Delivery
Speed and efficiency played a Game Changer role for food delivery startups. It also makes your app stand apart from other market players. It also increases the goodwill and trustability of the app in the market.
- Loyal Customer Base
Better Administration of Startup is able to create a Loyal Customer Base which makes an On-demand delivery business successful in the long run. It also creates a Good Brand image.
How will this benefit your business?
Business benefits offered by an On-demand delivery solution are as follows :
- Customer Engagement
The more customer-centric your startup will be, the more profit you will make! An On-Demand Delivery Software or Application increases Customer Engagement by constantly being in touch with them.
- Brand Value
By developing an on-demand app and offering the products in the best quality, an owner can create a Brand Value for the Startup.
Everyone wishes that his app would pop up at the first click and that’s why the visibility of your On Demand Food Delivery App plays a crucial role to increase installs and thus gaining popularity.
- Effective Retail Experience
A Good On-demand delivery solution is like a boon to creating an effective retail experience by connecting the startup and customers through every popular channel.
On-Demand Delivery Solution is a perfect remedy for your Food Startup Business in the times of COVID-19. This is the perfect time for developing your on-demand app! For that, you need skilled developers, strong market research and sharp business insight.
Author – Bio
Mushahid Khatri is a Chief Executive Officer of Yelowsoft which is one of the leading taxi dispatch software. He believes in sharing his strong knowledge base with leaned concentration on entrepreneurship and business.